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Return And Refund Policy

Return and Refund

Returns Policy:

1. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.

2. Please note that no products are eligible for return if the product is "No longer needed".

3. If the return window of your product has expired, we refer you to the brand warranty center (if applicable).

You will always find the relevant terms on the product page (Return Policy tab).


Conditions for Returns:

1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.

2. The product must include the original tags, user manual, warranty cards, freebies and accessories.

3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Brainiac packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Returns Reasons:

1. Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition

2. Delivery of a product that is incorrect (presentation different on website) / incomplete (missing parts)

Issuance of Refunds:

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (3-4 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Payment Method

Refund Option
Refund Time
Refund Voucher
1-2 working days
Debit or Credit Card (Swipe on Delivery) / PortWallet (All Mobile Payment Provider & Online Debit or Credit Card)
Bank Deposit; Mobile Payment Reversal (bKash / Rocket)
4-5 working days
Cash on Delivery (COD)
Bank Deposit; Mobile Payment Provider (bKash / Rocket)
4-5 working days
Brainiac Voucher
Refund Voucher
1-2 working days

Refund Conditions & Requirements:

For Refund Voucher: Vouchers will be sent to the customer registered email ID on Brainiac and can be redeemed against the same email ID.

For bKash & Rocket Mobile Account: If the refunded amount is not reflecting in your Mobile account statement after refund is completed and you have received a notification by Brainiac:  i) Please dial 16247 contact the bKash help center (BRAC Bank Ltd.)  ii) Please dial 16216 contact the Rocket help center (Dutch Bangla Bank ltd (DBBL)

For PortWallet: If the refunded amount is not reflecting in your bank or mobile account after refund is completed and you have received a notification by Brainiac, please contact the PortWallet support (support@portwallet.com), your personal bank or your personal mobile payment provider.

For Bank Deposit: The bank account details provided must be correct and the account must be active

Please note that all refunds can only be carried out in domestic currency.