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FAQ

How do I create an account?

  1. Hover over Account at the top right of the page and click on Sign In.
  2. A pop-up box will prompt you to create an account.
  3. Fill out the form completely.
  4. Press the Create Account button when completed.
  5. Check your email for a confirmation of your account creation.

How to pay via Bkash?

  1. Dial *247# to get your Bkash Menu.
  2. Press "3" for "Payment".
  3. Enter the Brainiac merchant number: 01707082019.
  4. Enter amount: (Order_Total_Amount)
  5. Enter Reference: (Order_Number)
  6. Verify sending money by entering your pin.
  7. Provide the TrxID (Transaction_Number) in our website.



How do I return my goods?

If you buy goods that are faulty, not as described or unfit for purpose, you have the right to return them. You can return any faulty product within 3 working days. Please contact us in this number- 09678880088/ 01707082019 (11:00AM-7:00PM) or send us email here- help@brainiac.com.bd

How to cancel an order?

You can cancel your order within 24 hours from ordering time. If you want to cancel your order then please call us at 09678880088/ 01707082019 (11:00AM-7:00PM) or send us an email mentioning your order number here- help@brainiac.com.bd

How do I become a merchant of Brainiac?

If you want to sell on Brainiac then you have to register first as a seller. Visit our page Sell On Brainiac  and register their or contact with us here- 09678880088.

Notice: We try to respond within 48 hours after a successful registration.